GRACE iconI AM GRACEEvidence-based surge response for labor & delivery
L&D surge intelligence

Replace chaos with a named plan when the bus pulls up.

GRACE is a real-time surge capacity platform for Labor & Delivery. Four color-coded levels—Green through Black—pair weighted acuity scoring with AI analysis, predictive alerting, and EHR integration—so every charge nurse, every shift, has a shared picture and a playbook before the unit goes underwater.

  • Real-time shared dashboard with color-coded surge levels — every user sees the same live state
  • AI-powered shift debriefs, room summaries, and 2-hour surge predictions
  • EHR integration via HL7 v2, FHIR R4, and REST APIs — connects to Epic, TeleTracking, and more
  • Role-based teams, email notifications, and historical trending for continuous improvement
Live dashboard
I Am Grace Medical Center · L&D
Level Yellow
Acuity
68.4
Nurse cap.
72
Open rooms
2 / 25
Prediction
↑ Red 2h
Labor 4
5.2
Active labor < 4 cm · routine
Labor 7
16.8
Mag + pre-eclampsia · 1:1 nursing
AI
Shift intelligence
Unit feels “controlled chaos” — acuity trending up with 3 active inductions. Prediction engine forecasts Red in ~2 hours. Consider activating on-call now.
Trend (last 12h)
Integrations
HL7 v2FHIR R4REST API
Auto-syncing from Epic ADT feed
“The bus pulled up”—and L&D had no shared surge language.

Labor & Delivery has never had its own structured surge model. A controllable day can spin into crisis; staffing becomes a wing-and-a-prayer; on-call and low-census processes are under-used until it is too late. A census surge in L&D backs up every unit in the Women’s division.

GRACE names the level, the levers, and who to wake up.

Originating in leadership work at a leading hospital in Texas, the framework defines four operational color bands for L&D: staff acuity tool, indicators and actions per band, resources across the division and hospital—and phased placement when beds disappear. GRACE turns that framework into live software with AI-assisted analysis, real-time collaboration, and integration with existing hospital systems.

Surge capacity response process

GRACE packages the surge story developed with Amy Poso, RN, BSN, for leadership at a leading hospital in Texas: built so frontline leaders can plan before chaos—then scale activation across divisional units, external departments, and hospital-wide support.

Why this matters in L&D

  • Few purpose-built models exist for Labor & Delivery surge capacity
  • “The bus pulled up” can spin a manageable day into chaos
  • Staffing in crisis too often relies on improvisation instead of protocol
  • On-call and low-census processes are easy to mis-time
  • An L&D census surge affects the entire Women’s service footprint

What improves when levels are explicit

  • Patient safety, flow, and outcomes
  • Timely activation of sufficient resources
  • Staff, physician, and patient satisfaction
  • Lower organizational risk

GRACE uses four operational bands—Green through Black—each with its own definitions, key indicators, immediate actions, and resources that ratchet up by level. The approach draws on evidence-based overcrowding research, adapted specifically for the realities of Labor & Delivery.

Operational bands (example deployment)

Green — Level 1

Within capacity

Staffing is appropriate for volume and acuity per AWHONN standards. Census on all units is below maximum capacity.

Key indicators
  • No key indicators required—operations as usual
Immediate actions
  • None required—operations as usual
Resources to activate
  • Departmental resources sufficient

Yellow — Level 2

Maximized / near capacity

Staffing responsibilities are maximized for volume and acuity per AWHONN standards. Census on one or more units is near or at maximum capacity.

Key indicators
  • >10 scheduled procedures with 5 or more cesarean sections
  • 2–4 open labor rooms
  • Nurse-to-acuity load about 80% of recommendation
  • Patients can still transfer to appropriate units as needed
Immediate actions
  • Cancel or adjust supervisor meetings so they can support staffing; cancel non-essential manager meetings if needed
  • Utilize on-call staff
  • Huddle with charge nurses from other units to plan staffing and bed availability
  • Notify division leadership as identified in policy
  • Facilitate discharges—enlist leadership when helpful
  • Protect scheduled procedures where clinically appropriate
  • Communicate on a steady cadence with physicians, patients, and families
Resources to activate
  • Unit leadership actively assisting
  • Divisional leadership notified and participating as needed
Phase I — Patient placement
  • Evaluate acuity in Labor & Delivery and antepartum for transfer to other care areas
  • Identify patients appropriate for the cesarean-section hallway to free labor beds—including selected magnesium patients <24h post-delivery, antepartum boarders stuck for bed lack, cytotec/cervidil inductions not in active labor, scheduled procedures needing pre-procedure space, and stable post–vaginal-delivery recovery when no better option remains
  • Execute transfers as clinically appropriate; keep intra-division communication tight

Red — Level 3

Above safe envelope

Staffing responsibility exceeds AWHONN standards for safe care because of volume and/or acuity. Census on one or more units is at or beyond maximum capacity.

Key indicators
  • Only one open labor room
  • Inductions starting in triage or delays to scheduled procedures
  • Nurse-to-acuity load between ~81–100% of recommendations
  • Unable to move patients to appropriate post-delivery level of care
  • Unable to move patients because receiving units lack staff
Immediate actions
  • Complete every action from the previous level first
  • Cancel director-and-above meetings if needed to support staffing
  • Mobilize staffing from other units and the hospital staffing pool
  • Activate the administrative notification process
  • Supervisors, managers, and directors in staffing roles as needed
  • Evaluate patient population for transfer elsewhere in the health system
  • Notify the Emergency Department (and similar partners) for support
Resources to activate
  • Unit and divisional leadership actively participating
  • External departmental help (e.g., ED, lab) engaged as defined in policy
Phase II — Patient placement
  • Inpatient GYN options may include antepartum <20 weeks with minor complications (e.g., hyperemesis, GI issues, pyelonephritis) and certain loss scenarios per policy
  • Antepartum accepts undelivered patients needing observation or admission, selected loss cases, and cervidil/cytotec inductions not yet in labor
  • Postpartum accepts routine recoveries and stable complications such as magnesium infusion
  • Drive early discharge on postpartum when clinically safe; involve physicians for orders
  • Consider med-surg or oncology transfers for stable inpatient GYN boarders when policy allows
  • Use dedicated PACU capacity and staff for cesarean recovery when approved
  • Transfer thoughtfully; maintain communication across the division

Black — Level 4

Gridlock / executive surge

Staffing is maximized, yet acuity and volume exceed the ability to honor scheduled work—induction and cesarean delays mount and patient flow for appropriate care is disrupted.

Key indicators
  • No open labor rooms—labor or inductions in triage; scheduled cases cancelled or deferred
  • Nurse-to-acuity load exceeds ~100% of recommendations
  • Few or no pending discharges on receiving units
  • All usual resources are already committed
Immediate actions
  • Complete every action from prior levels
  • Keep leadership deployed on units until the episode resolves
  • Assess need for Safe Harbor (or analogous protections) with Women’s Services leadership, hospital administration, CNO, and CEO per hospital policy
Resources to activate
  • All unit and divisional leadership present on units of need
  • External partners remain bedside or on call as tasked
  • Senior administrative presence on affected units
Phase III — Patient placement
  • Use alternate triage / care zones on L&D with adequate staffing when central monitoring is not available
  • Consider OR suites for selected laboring or recovering patients
  • Aggregate recovery-phase patients in surgical PACU when operationally safe
  • Stand up temporary capacity in shell space or controlled hallway settings only with leadership and safety sign-off

Rollout checklist (from the original program)

  • Finalize the staff acuity tool and literature crosswalk
  • Engage external departments to script their response as L&D levels rise
  • Spell out roles for responders coming from other areas
  • Secure administrative approval
  • Educate frontline leaders
  • Implement, measure, and refine

A platform, not just a framework

GRACE goes beyond the surge matrix. Real-time collaboration, AI analysis, EHR integration, and historical trending turn every shift into actionable data.

Real-time shared dashboard

Every user sees the same live unit state. Room occupancy, acuity scores, surge level, and staffing sync automatically across all connected sessions with no manual save required.

AI-powered shift intelligence

Anthropic Claude interprets the feel of the unit, summarizes room activity, generates structured shift debriefs, and forecasts surge-level changes 2 hours ahead.

Predictive alerting

A heuristic prediction engine analyzes current acuity trends and room velocity to forecast where the unit will be in 2 hours. Optional email alerts fire when escalation is predicted.

EHR & system integration

Connect GRACE to Epic, TeleTracking, and other hospital systems via HL7 v2 ADT messages, FHIR R4 resources, or generic REST APIs. Inbound data automatically updates room state and census.

Historical reporting & trending

Unit-wide and per-room dashboards show surge-level distribution, acuity heatmaps, nurse-to-acuity ratio trends, and room activity timelines for continuous improvement.

Room activity timeline

Every room change is logged: admissions, discharges, factor changes, nursing level shifts, and color transitions. A sparkline chart shows each room’s score trajectory over time.

Role-based teams

Three roles control access: admins manage team, integrations, and system settings; charge nurses operate the dashboard and run AI tools; viewers observe read-only.

Email notifications

System-wide and per-user notification preferences. Alerts fire on surge-level changes, critical rooms, shift debriefs, prediction escalations, and new team members.

What GRACE helps your unit do

Color-coded surge levels, weighted acuity scoring, real-time collaboration, AI analysis, EHR integration, and historical trending—so levels reflect what is happening on the floor right now.

Surge levels & playbooks

Definitions, key indicators, immediate actions, and resources to activate—escalating from steady-state Green through Yellow, Red, and Black, with Phase I–III patient-placement scripts as capacity tightens.

Weighted acuity & nurse capacity

The acuity matrix assigns base weights and level multipliers by clinical factor; summed per-room scores drive color-coded tiles and feed total unit load so you can compare against AWHONN-style capacity in real time.

Real-time shared dashboard

Every user sees the same live unit state—room occupancy, acuity scores, surge level, and staffing sync automatically across all connected sessions with no manual save required.

AI-powered shift intelligence

Claude interprets the “feel of the unit,” summarizes room activity, generates structured shift debriefs for handoffs, and forecasts surge-level changes 2 hours ahead.

EHR & system integration

Connect to Epic, TeleTracking, and other hospital systems via HL7 v2 ADT messages, FHIR R4 resources, or REST APIs. Inbound data automatically updates room state, acuity factors, and census.

Historical reporting & trending

Unit-wide and per-room dashboards show surge-level distribution, acuity heatmaps, nurse-to-acuity ratio trends, and detailed room activity timelines for continuous improvement.

Role-based teams & email alerts

Three roles (admin, charge nurse, viewer) control access. Configurable email notifications fire on surge-level changes, critical rooms, shift debriefs, predictions, and new team members.

Throughput & holding pressure

Indicators reflect not only census but flow: patients held in L&D when postpartum, antepartum, or triage back up—mirroring the real constraints that steal beds and magnify risk.

Start tracking your unit’s surge capacity today.

Register your hospital, add your team, and go live in minutes. Real-time dashboard, AI shift intelligence, and EHR integration included.